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September 2006
Toshiba Laptop Battery Recall
Toshiba has identified a problem with some of the batteries
used in Toshiba laptop computers manufactured between March
and May of 2006. The affected batteries simply stop working
– in other words, they stop accepting a charge and no longer
supply power to the computer. There is no danger of
overheating and the problem does not pose any safety related
issue or concern.
The affected batteries were sold with several Toshiba
portable computer models, and were also sold as accessories.
The problem has been fixed by the Sony, the battery vendor,
and batteries manufactured since June 1, 2006 are not
affected by this problem.
Toshiba is offering to replace affected batteries with new
batteries, free of charge, regardless of whether or not they
have actually failed, with the intention that as few
customers as possible will ever experience the problem.
Affected Batteries in Toshiba Portable Computers
The affected batteries were included in certain of the
following Toshiba laptop computer models. Only some - not
all - of the batteries used in these models are affected.
Batteries included with other models of Toshiba
portables computers are not affected by this problem, and are
not eligible for exchange under this program.
Affected Batteries Sold Separately as
Accessories
Additionally, some - not all - of the Toshiba
accessory batteries with the following three battery model
numbers are affected by the problem:
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PA3399U-2BRS
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PA3400U-1BRS
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PA3465U-1BRS
What to Do if Your Toshiba Laptop Model or
Toshiba Accessory Battery is Listed Above?
Option 1: Contact the EveryNetwork 24-hour Help
Desk at 877-647-2262 or discuss with your On Site Engineering
team for personal assistance to determine if your system is one
of the affected units.
Option 2: If your Toshiba laptop matches the
models above; was manufactured between March 2006 and May 2006;
or if you purchased a replacement battery that was manufactured
during that time period, you should immediately follow the steps
below to identify if your battery is affected:
The easiest and most accurate way to determine
if your battery is affected is with Toshiba's BatteryCheck
utility software. The BatteryCheck utility software identifies
whether or not the battery in a Toshiba portable computer is
affected by the problem described above. If it finds an affected
battery, it will launch your web browser and automatically fill
in a form on the Toshiba Support website with notebook and
battery identification information. You will be asked to add
your shipping information and submit the no-charge replacement
order.
The BatteryCheck utility software is very small
and, therefore, downloads quickly. Simply download the
BatteryCheck utility software at
http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlViewDL.jsp?soid=1482429&BV
then run it and follow the simple on-screen instructions.
As always, please contact the EveryNetwork
24-hour Help Desk or contact a member of your On-site
Engineering Team for personal assistance.
Contact
EveryNetwork
877-647-2262
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