NOC Engineer

EveryNetwork is not your ordinary IT consulting and services provider. We are a state-of-the-art company specializing in solving tough IT problems for high-velocity, communications-intensive small to mid-sized companies.

We are seeking an experienced engineer to join our 24/7 NOC team in our Waltham office. This shift runs from midnight to noon with 2 weekends off each month (one 2-day weekend, one 3-day weekend).

Primary Responsibilities

Your primary daily responsibilities will include phone support for internal and external clients for problems ranging from simple application support to complex network or server issues with hands-on work in all areas of core technologies.

To succeed, you should have a working knowledge of current industry standard terms and practices, and the ability to work patiently with people at all levels of experience and technical knowledge. You will need to review, analyze, diagnose, resolve or escalate trouble issues, perform scheduled work, and perform proactive maintenance.

Qualified candidates must have minimum of 2-4 years NOC experience with comprehensive knowledge and hands-on experience in the following areas.

Required Desktop Client Support

• Windows XP

• MS Office Suites, including MS Outlook

• Remote control software

• Troubleshooting wireless connectivity

• Blackberry user support

Desired Network/Server Support

• Windows Server 2003 – Active Directory, DNS, DHCP

• Understanding of Exchange / Exchange Messaging Environments

• Cisco, SonicWall Firewalls and VPN technologies

• Network Service Provider – T1, DSL, High Speed Cable, etc.

• Network troubleshooting, including IP addressing

• Backups – Veritas

Hardware

• Laptops/Desktops

• MACs

• Printers

Education

• BS and/or relevant certifications and experience

Communication and Other

• Must possess outstanding verbal and written English communications skills

• Experience with network monitoring tools a plus

• Experience with call tracking tools, managing queues, escalations

• Good problem solving skills for problems of moderate to medium complexity

• Sports minded / Team player

• Ability to take direction and show good judgment/time management when escalating issues

Desired Certifications

• CCNA, MCSE or MCDST

Only local, qualified candidates need to apply by forwarding your resume as a word document with salary requirement to jobs@everynetwork.com.

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