August 2006

Apple Laptop Battery Recall

Apple Computers, in cooperation with the United Stated Consumer Product Safety Commission, has issued a recall for 1.8 million laptops batteries. Under rare conditions, it is possible for these batteries to overheat, which could pose a risk of fire, resulting in property damage to furniture and personal affects. No injuries have been reported.

Apple Laptop Models Affected

 The batteries were manufactured by Sony and used in laptops sold by Apple’s online store, Apple retail stores nationwide, and Apple Authorized Resellers between October 2003 and August 2006. Potentially affected batteries were sold with the following models of Apple laptops or may have been sold separately as secondary batteries. -12-inch iBook G4 -12-inch PowerBook G4 -15-inch PowerBook G4 No other Apple notebook computers are involved in this recall.

What should you do if your laptop model is listed above?

Option 1:

Contact the EveryNetwork 24-hour Help Desk at 877-647-2262 or discuss with your On Site Engineering team for personal assistance to determine if your system is one of the affected units.

Option 2:

 If your Apple laptop matches the models above; was purchased between October 2003 and August 2006; or if you purchased a replacement/secondary battery during that time period, you should immediately follow the steps below to identify if your battery is affected:

1. Remove your battery and check if your battery model MAY be affected by looking at the list below:

2. If your battery model is listed, please contact the EveryNetwork 24-hour Help Desk at 877-647-2262 or your on-site Engineering team for personal assistance. As always, EveryNetwork will assist you in ordering a replacement battery from Apple.

If your laptop model, battery model number and battery serial number is not listed, you are not affected.

While we realize it is an inconvenience and may be a bit unrealistic for you to stop using the battery due to the demands of your business, this is a very serious matter and should be addressed immediately. EveryNetwork advises you follow the steps as directed by Apple and the Consumer Product Safety Commission, but if you choose to use the battery while awaiting a replacement, we recommend that you monitor the temperature of your battery and discontinue use if you feel it is reaching an unsafe level.

You can always continue to use the affected notebook computers safely by removing the battery and use the AC adapter with power cord to power the system until the replacement battery arrives.

As always, EveryNetwork takes the safety of our customers’ systems and networks very seriously.

Contact
EveryNetwork
877-647-2262
 

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